If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. However, this hotfix is intended to correct only the problem that is described in this article. Resolution Hotfix informationĪ supported hotfix is available from Microsoft. This issue occurs because of a deadlock in the Mrxsmb10.sys driver. Additionally, the computer does not recover until you force the computer to restart. When you use Server Message Block (SMB) version 1 protocol to access some shared files by using a computer that is running Windows Server 2008 R2, Windows 7, Windows Server 2008, or Windows Vista, the computer stops responding under a heavy stress situation. Windows 7 Enterprise Windows 7 Professional Windows 7 Ultimate Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Enterprise Windows Server 2008 R2 for Itanium-Based Systems Windows Server 2008 R2 Foundation Windows Server 2008 R2 Standard Windows Vista Business Windows Vista Enterprise Windows Vista Home Basic Windows Vista Home Premium Windows Vista Starter Windows Vista Ultimate Windows HPC Windows Server 2008 Datacenter without Hyper-V Windows Server 2008 Enterprise without Hyper-V Windows Server 2008 for Itanium-Based Systems Windows Server 2008 Standard without Hyper-V Windows Server 2008 Datacenter Windows Server 2008 Enterprise Windows Server 2008 Standard Windows Server 2008 Web Edition More.
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